Subaru Customer Comments
to Joe Spitz
buyers of Outback, Forester, WRX, STI, Legacy, Crosstrek, Tribeca, BRZ, Impreza have to
comments and photos are welcomed Some
letters have been edited for brevity or spelling.
YES its true that
I also get emails from people who didn't buy from me, from folks who aren't
happy. Some are angry at me because I don't spend enough time replying
to lengthy emails or to emails with fake names or phone numbers. Some are
angry because I asked if they wanted to buy a car, or they're angry at
car dealers in general, some don't just don't like me and are angry at
Those emails aren't here.
send your web page address, I'll put it here. It doesn't have to
be about cars.
Jim Koscs- automobile
writer and reviewer http://audamotive.com/
Came up from Oregon
She sells Real Estate
in Seattle: Forester
you to all who have sent letters and emails!
Joe Spitz, internet
sales, Seattle contact
Thanks for visiting.
you are here http://www.cars101.com/customer_comments.html Updated 11.2.14
Dan, Kiersten, thank you for the photo of your new 2015 Outback pulling a trailer. October 2014
hers and his... a 2009 Legacy
and 2011 Outback, both steel silver. September 2011
Joy B's 2012 Impreza Sport
in Washington State, December 2011
Karen V's 2012 Impreza Sport
Limited on the beach, Washington State, 12/2011
2011 Forester at Trindad
Beach in N Ca, Marine Blue
2003 WRX I sold to Alaska,
thanks Eric W.
2010 Forester being driven
up to Alaska
what a great fold out roof
top tent! Thanks Kevin & Amanda C, 2010 Forester
Ella is the dog next to
her Subaru, Jan 2011
Chris ordered this 2013 Outback 3.6R with wheel arch moldings. Then he added the rally armor mud flaps and cargo box
emails and letters, comments and observations
Hi Joe! We has a calm 4th and absolutely love the car. I already got a parking ticket too:). It's perfect for what we need it for and very comfortable and meets all of our standards. Thanks for taking the time to work with me in getting this car. I really appreciate it. I've been meaning to call you back but the baby keeps me busy
and not letting me sleep much. On a scale of 1-10 we are 100% satisfied not only with the car but the service that you offered us as well. So 10 is out score. Thanks KI, July 2013
I never thought I'd say this about buying a car, but it was a pleasure
buying our Forester from you! T and R, July 2013, 2014 Forester
think that we made a right choice with buying a Forester, and are
pleased with the kind of customer care we've received so far from you
and your dealership. Thanx again, and will surely recommend your
dealership to friends and family. 10 out of 10 seems like a right
rating. Mike Z, 2013 Forester, February 2013
Hi Joe, I'm back. I absolutely love the
Forester. It drives like a dream. I haven't played with the stereo
much, but have made several phone calls through the hands-free system.
This car is so far advanced technically from anything
I've ever had, it takes some getting used to. Since the start of
my trip, I've averaged 25.5 miles per gallon. I filled it up (wasn't
empty yet!) in Kalama on the way back home and haven't had to fill it
Happy, happy! KS, 2013 Forester, October 2012
Except for the fact that the car is SO much smarter than I am, we LOVE it. I am actually reading the entire manual!
were most impressed with the time and patience you had to help us set
up the Bluetooth system and to show us the tricks of downshifting and on
and on and on. We have never had this kind of tutorial or concern from
any Subaru salesperson, and we are in our 8th Subaru between us. Kent
commented that you have sold a car and gave us great care
and treated us with respect and no begging or threats ( we have had
both at agencies in the area) and, though the sale is complete, you are
still with us! Awesome!
have told everyone about our Joe friend and about your fine agency. I
nearly had my neighbors convinced to come down to see you when they
happened into a Volvo agency in Bellingham and found a 2009 with 100
miles for very little money. I will keep at the task since many friends
are envious of our new red chariot. We appreciate your time, continued
contact and concern and, believe me, if there is a question, we will
Again, if you are in the area, feel free to call and come visit our home. Sincerely, K and D, 2013 Outback October 2012
Sorry I missed your call yesterday.Everything with
the Impreza is working out wonderfully. We are really enjoying the car
and starting to get the hang of all the functions. Thank
you again for all the help. It was amazing process for me. I always
heard horror stories about how difficult it is to purchase a new car,
and you made it very easy. I was incredibly happy by how straight
forward you were. Thank you! J.A., 2012 Impreza April 2012
Dear Manager, Thanks
for your email regarding the purchase of our new Outback. We felt Joe
Spitz and Travis (loan manager) were both great
to work with. Very knowledgeable, without making us feel like we were
being pushed to buy from your dealership. We had already been to one
other Subaru dealership before coming to you folks and the difference
was refreshing. We felt you were fair with us and will give us
excellent service in the years to come. Of course we will recommend you
to our friends. Sincerely, B and P McM. Granite Falls, Wa. March 2012
Joe Spitz and received great service. I first started researching about
the car a few months back and came across cars101.com. The site is
maintained by Joe and is very well detailed and offers a lot of
information about Subaru. I gave Joe a call and received the best
offer out of the gate compared to two other dealerships. He is fair and
honest and extremely easy to work with. I will definitely be back here
when I need a new car. Thanks again for making my first car buying
Hi Joe, it's been quite a
while since we took delivery from you of our brand new 2006 Subie Outback
6 cyl. 3.0. What a gem that vehicle has been to date! 87k miles and still
running strong. Three years ago, we picked up a used '98 Outback locally
here in Eastern Oregon. It has the 4 cyl. engine and true to character,
we just had to have head gaskets and radiator replaced. Also, as with some
of your other contributors, we too have had squirrels munching on the high
tension ignition wiring, so had to replace those. Despite having had this
second vehicle all that time, I only recently had occasion to open the
Owners Manual, and what should I find? A sales contract and business card,
from none other than Joe Spitz! How weird is that? In the middle of the
Grande Ronde valley with a population of less than 25,000 in the county,
that the car we picked up, was one you sold to the original owner--
way back in '98!
Love the six cylinder tho'
it just purrs at highway speeds and still gives plenty of power when needed.
We keep telling folks to
get in touch with you if they need a Subaru. Not in the market yet,
but will definitely come back to you when we
are ready again. Every best
wish M and E L., Oregon 11/2011
Dear Joe, I want to thank
you for the exceptional personal service you extended to theis 'foreigner'.
I've learned this month that Doctors are at the top of the list of "hard
to replace". Right by them is 'my' dealership where I had been a customer
for years and years. I can check that off my list to find now. Thank you!
Your direct, honest approach
was refreshing and very appreciated. You do more than sell a person a car-
you remove the mystery of what is the best buy etc, advising and educating
the consumer in the process.
Thank you so much!! I'm
enclosing a bit of Texas flavor as a thank you. Hope you enjoy the story
inside and the boot scottin music inside. Kay T, June 2011
(on Yelp 5/30/11).
I can't speak highly enough about this dealership and particularly Joe
Spitz. He was very personable, up front, and honest. He's a
great guy to talk to if you just want to skip the nonsense and get a reasonable
price. Highly recommended. If nothing else, shoot him an email, he's
happy to help you regardless of your circumstances. http://www.yelp.com/user_details?userid=h3j5zej-0xt4O_a8baKHNw
Hey.....so far I love the
car. Very solid feeling, and everywhere I look it's really well built.
I drove the old 240 series Volvo's for years, as they were bullet proof,and
this appears to be the reincarnation of them. Kinda wishing I'd sprung
for a sunroof now, but will maybe treat myself next time. No
big effort really, as I combine it with a visit with family.
Cheers, AO in Canada, March 2011, 2010 Forester
Hi Joe, We are very much
enjoying our new car. We have a mile of mud/gravel to get to the
main road and that's why we bought it, but I cringe hearing the mud flap
I bought the dog a nice
dog bed that fits in the passenger seat and a blanket for when she is in
the back. She goes just about everywhere we go. I am enjoying
using manual coming down our road. In first gear I only have to use
the brakes twice. Thank you for all your help. We will definately
call you with any questions and recommend you to any of our friends looking
for a Subaru. Regards, SR and VJ, 2011 Forester, 1/2011
Thanks for the note, Joe!
It took me a little time to get used to the new car, so I wanted to hold
off on writing you. Here are my thoughts: We enjoyed doing business with
you. Once we settled on the price (you drove a hard bargain!), I really
appreciated your straight talk about the options.
In terms of the car itself:
I really love it! This is our third Outback, and each one keeps getting
better. The car drives incredibly well -- very smooth and solid on the
road. We've already been up to Stevens Pass three times and felt very safe
and secure on the road. The engine feels a lot more powerful than our other
Outbacks' engines, though they're all four-cylinders. It's a quiet ride,
and the various controls are well-positioned and intuitive to use. I am
glad we got the short-throw shifter, as it makes the six-speed a lot of
fun to drive. I absolutely love the back-up video camera and agree with
you that it'll likely be standard on new cars in a few years.
I'm surprised to find
that I like the hill holder. I've been driving standard for nearly 20 years
and never had it, so I scoffed. But, truth be told, I have to drive out
of a very tricky downtown garage several times a week. It has a steep grade
leading up to the ticket booth, which the hill holder makes much less aggravating.
I like the stereo (stock system that comes with the premium) and also appreciate
the bright interior lights. The back seat is really spacious.
Things I'm less fond
of are the seat warmers and moonroof. Though I'm thrilled to have the seat
warmers after driving our 1999 OB every day, I find that the high setting
gets very hot, very fast, and the low setting is so low I can barely feel
it. The controls on our 2006 OB, which dial through several levels,
are better. And the moonroof is a bit disappointing after having the double
moonroof on our 2006. It's really small, and the tilt mode opens it up
only an inch or two. But, again, it's a big step up from the
1999 I've driven all these
Thanks again for working
with us. The whole transaction went well. I even sold our 1999 Outback
in record-breaking time. I posted it on craigslist the day after we picked
up our new car, and it sold 22 hours later for the Kelly Blue Book price
($6700), with two guys wanting to buy it at the very same time. I sold
it to the guy with the cash in his pocket. It was sad to see him drive
it off until I got into our shiny new one!
Thanks again, and best wishes
for the new year -- MB and LM , 2011 Outback Premium manual transmission
Hi Joe, I'm loving
the car! Works great in all this wet weather... not to mention all
the potholes and crummy roads. Much smoother ride than my Protege5.
I'm a pro with the heated seats. :) Thank you! PL 12/2010
It all went smoothly. I
drove back to border around 2:30pm, 5 minutes in US custom, then 15 mins
in Canadian customs, the guy over there even asked me how I got a such
good deal, the we went to RIV office which is just across the street, I
paid RIV fee and went home, today morning i got the form 2 from RIV by
email, and I drove the car to Canadian tire for inspection, half hour done,
everything was ok, no any modifications necessary, then I drove to the
insurance broker, got the license on, time was 11am today. Thanks again
for your help about everything. LG in Vancouver BC, October
2011. used 2010 Subaru Forester
My husband and I went out
of our way to seek out this dealer and sales person, upon the recommendation
from our son. (There were other dealerships far closer.) He was right on
with this person.
We never felt any pressure.
He was extremely knowledgable not only about his own product, but with
our questions of others as well. He made this an enjoyable experience.
We had no burning desire to buy a car during this visit, but Joe made it
so easy that we actually did buy a car that day!
Would that there could be
more salespeople like Joe Spitz. Thank you for our new Subaru Outback.
We WILL be back when it is again time to buy another car! Judy and Joe,
9/10 2011 Outback Limited
Hi Joe, Greetings from Calgary.
Clearing the car at Blaine Customs took 45 minutes. Clearing Cutoms and
Immigration on the canadian side took 1 hour.
Everything went very smoothly.
The car drove beautifully avering 32.4MPG. Joe , you are an Officer and
a gentleman. We enjoyed doing business with you.
If you are ever in Calgary,
give me a call and I will buy you a drink. Best regards, AR 9/23/10
2010 Impreza Premium
Hi Joe, Thanks for your
call Saturday. Ironically, I was in the middle of waxing that shiny black
Forester...I think I spent 4 hours at least, and doubled up the wax on
hood and front. Everything
is great and the car has surpassed our expectations in all areas. We couldn't
be happier. Thanks again for your wonderful service. You might see me in
this week as I have extras on order. Thanks again Joe and we'll see you
soon. D. and J. R. 2010 Forester 7/10
On Yelp- I was in the market
to Lease a Subaru - 2010 Tribeca Model. I went and checked
out all of the other local dealerships and their inventory. I was
most happy with the salesman I worked with - Joe Spitz at Carter Subaru
of Shoreline. He was very knowledgable, not only in car specifications,
but financing as well. He was able to
get me the best deal available
locally. Joe can be reached at firstname.lastname@example.org. His website
. If you are comparing models...this does a great job in explaining
the differences, and options available. I am a satisfied customer
and would recommend Joe to anyone looking for a new car. from Michael M,
LOVE LOVE my new car.
love it. Just sent your contact information to my friend - she's
looking to buy a 2011 sometime this summer. You can count on me for
referrals in the future. Thanks, MT, 2010 Outback, May 2010
Hi Joe, The new Forester
in working great, Cameron loves all the room in the back seat. It's a definite
change from the last model. I'm not convinced all the changes
are to my liking but I'll
see as I become familiar with it. Does seem a radical departure from Subarus
of the past, more sedan, SUV like and less of the rugged
compactness of the traditional
models. It is now the only Subaru in our fleet. I sold the 05 today to
a nice young woman from Idaho who needed a safe ride for her 5 year old.
Thanks for the service, I'll send people your way. See you again in five
years or so. All the best, RC and DA 2010 Forester March 2010
Doing Well: I've bought
several new cars over the years and all of the sales lines and strategies
have been used on me, and I'd just like to say that I truly appreciate
how straight up Joe Spitz was with us through the entire process. I'm one
of those people who does my research before any large purchase, and I didn't
feel like he tried to put anything over on me. That was refreshing. We
live in a remote state where there is only one local Subaru dealer, and
I fondly refer to them as "those extortionists over at .. ".
I was pleasantly surprised
by my experience with Carter Subaru, and I would just recommend that they
continue to recognize the wealth of information that is out there for car
buyers today and to continue to be honest with people.
Improvement Needed: They
don't need to change a thing. We bought our car over the internet from
out of state, and had a very good experience. My only negative comment
in the survey had to do with the car not having been washed when my husband
picked it up, but I think that had to do with some sort of malfunction
in their washing facility at the dealership. These things happen. No big
deal. BA, 2010 Outback, Jan 2010 (note- she is correct, it
was cold and hoses were frozen).
Joe, Absolutely no buyers
remorse. except having a car payment for the first time in my life is a
little nerve racking... I really got the exact car I have been wanting
since I saw the first newport blue one on the road. Isn't it always about
the color with us girls :) I also really like the subaru all wheel drive,
reliability, and style. I still love my red vanagon the most, I like sitting
up high, but the stress of never knowing when I was going to break down
was getting to be too much. that and trying to drive in bad weather. The
only problem with this car is that I do not want to drive it anywhere,
If I had a garage I would park it in there and just go out and look at
how pretty it is. I am so afraid someone is going to put a ding in the
door. and I am afraid I will probably want to leave it parked if
the roads are bad for fear someone will run into me. I am sure I will relax
after the first ding. It has just been 19 years since I got a new car...
last night was the first time I drove it. I went out to see my horse. I
was so nice to not worry about breaking down on a back road in the dark
rain. One problem though with the subaru is that it still smells too new.
I am going to fix that by getting a bag of hay pellets to throw in the
back and toss in some leather tack and my muddy boots and it will smell
a lot better I think. I also can't get over the fact that I hear the engine
up front. That will take some getting used to. My ears are trained to listen
for explosion I am nervous about having my car in the parking lot at work
tommorrow. I think I will park it way in back. I am sure I will see you
again sometime if I come in for service or something. Thanks again for
everything. AD, used 09 Outback SE, 11/09
Hi, Joe. The ride
home was quick! I left the Seattle area at about 12:30 on Friday
(noon), and was back in Fairbanks at that same time on Sunday. The
car drove beautifully. I am smitten. The suspension is fantastic,
as is the comfort level of the seats. I had no back or bottom fatigue
at all after or during the trip, and the odometer went from 6.9 miles to
2178 between when I picked it up Thursday night and when I arrived home
on Sunday! The steering is a little numb compared to previous model
years and the front door panels rattle, but aside from that I have no complaints
at all. Thanks again for waiting late for me to arrive and for all your
service at the dealership! JT, Juneau, Ak new 2010 Forester, 10/2009
Day by day, in each way,
we find additional affection for the lovely (2010) Harvest Gold Outback.
Slowly we are beginning to understand it - and slowly it is beginning to
understand us. We have begun (slowly) to apply the first of many
coats of Armorall to the plastic surfaces. Deep peace reigns
here in Brier. Thanks- E&C W, 8/09, new 2010 Outback Premium
Joe- Thanks so much
for your very informative site about the 2010 Legacy. Though I bought
from a dealer closer to home here in the Midwest, your site confirmed my
research and I wish I'd just seen your site in the first place! It would
have saved me so much time and visits to numerous other sites to collect
the information you had organized so well. If I know anyone
looking to buy, I'll tell them to read your information first. Thanks again!
Matt in Mo, 2010 Legacy, My first Subaru
We like the car very much.
Still learning the various features, but some are similar to our previous
Cadillac. Thanks, we will certainly refer potential customers to you, should
we have any. Cdr BW. 2010 Outback 7/09
Thanks for helping us find
a good fit for our needs and wants. The used 2008 Outback has been just
fine in sun and rain. And the tires - just rotated - are a good match for
the car. Carter Service has been very helpful on a couple of minor things.
If there is one basic feature
that I would improve, it would be to have the turn signals equipped with
an adjustable volume control, since the audible signal is faint (to our
55+ ears) and it can be difficult to be sure that a signal has been turned
on. (note- there is a buzzer that can be installed aftermarket)
Overall, a very nice car
and quieter than our Saab 9-5. As a bonus, my wife doesn't kick the doors
to keep them open when getting out (the Saab's heavy doors tended to swing
back in). The other features that I particularly like are the lit displays
of the center console, and the ease of using the air conditioning and sound
system controls. I am looking for some kind of after market item that will
hold my cell phone while it is charging. Thanks again for taking the time
to help us sort out the options. J and A G. 2008 Outback, 6/09
Hi Joe We made it back safe
and sound to Calgary on the way to Alaska. The drive was very scenic but
a bit too slow; there was lots of road construction adding delays. I appreciate
you checking in with us; I've never had a car salesman do that. Thanks
for making the whole transaction easy and surprise-free. And
for not pressuring us to buy lots of extra crap we didn't need. I
will definitely recommend you to anyone I know who may be looking to buy
a car. Cheers, DB new Forester 6/09
No Buyer's Remorse here,
Joe. I have driven the car 150 miles so far and it feels like a typical
Subaru, my fourth. I think it is going to be just what we wanted;
a complete replacement for our 2000 Legacy Wagon and if gas stays below
$3 we'll be really happy.
We appreciate your sales
style, Joe, and would easily recommend you to any friends who are looking
for a car. M will email a friend who has an older Outback now and
wants to replace it. Thanks again. M & M, Woodinville, Wa 5/09
Hi Joe...ride home was good.
She likes her car which is important. I like all the safety aspects
of this car in snow country and being able to avoid a second set of tires
and rims for snow. The only thing we'll do is sipe the during their
first rotation. Thanks for making this purchase easy. Pat,
Everything is going great
so far. I really like the way it feels to drive, I haven't had an AWD car
before. At least we're prepared for the snow. TM 1/31/09, (Impreza Outback
Hey Joe, not sure if you
will remember me but my wife and I bought a 2004 Red WRX from you in Oct
2003 and had a great experience dealing with you and recommended you to
everyone we knew looking for a great deal on Subarus. Our Subaru has been
an excellent car and now has over 71000 miles on it with zero problems,
We are now living in Canada
and I am in the market for a new car and I am looking at a car that is
quite different from a Subaru but I am finding the experience horrible.
It reminded me how much I enjoyed my experience buying a car from you and
wished I was still living in the US and could deal with you again. Unfortunately
I now measure all car salesmen against you and they dont even come close!
Even your business manager was a great guy!
Not sure if you are interested
in this kind of information but I was ranting and raving to my wife about
how much I hate dealing with all this car buying crap and how I wish it
was the same way when I bought from you and my wife suggested that I email
you and tell you that :)
At any rate I hope
things are going well for you and thanks again for my great car buying
experience 5+ years ago. Take care, AQ 1/31/09
Joe, I just wanted to take
a moment to thank you for you help during the purchase of my 2009 Outback.
I love the car and am getting nice compliments about it from my friends.
I really appreciate the deal you got for me and your knowledge about Subarus.
Thanks again, Norm 1/09
I am very happy with Joe
Spitz at Carter Subaru in Shoreline. The dealership was located about 80
miles from my home. I traveled there based on other customers reviews of
Joe Spitz at the Carter dealer in Shoreline and it was well worth my time
to travel there. After my experience with my local dealer when I purchased
a 2006 WRX, I decided to travel to a better dealer. Thank you Joe!
from JS, 09 WRX Premium, 12/08
Dear Joe, I just wanted
to thank you for your patience, kindness and understanding. I really appreciated
your matter of fact attitude. I love my new car! The Forester is delightful
and my boys love it too. They expecially like the moonroof which they would
keep open even in the pouring rain if I let them.
Thank you again. I wouldn't
hesitate to recommend you and Carter Subaru to anyone buying a car. EK,
10/08, Subaru VIP, 2009 Forester
Car is great. I love
the feel and drive of the car, not to mention the beautiful exterior.
Thanks again for all your help, and well come to you with any further questions.
J and H, 08 Outback
Hello Joe, It's Jason. I
am absolutely loving the Impreza! This is my first weekend since I have
purchased it, and I am already taking the car, dog, and a friend out to
Lake Quinalt. We are staying out there for a couple of days and are going
to do some hiking, swimming etc. I purchased that bumper cover you recommended,
some all weather floormats, and clamps to switch over the old roof rack
attachments.. Also another interesting thing I figured out
was how to improvise a little dog barrier for my Shiba. The cargo cover
attaches to the car via some square posts..all I did was rotate the cargo
cover 90 degrees up, and the cargo cover itself keeps him from making it
over the seat..It obstructs my vision a little bit, but works! So all in
all I am very happy with the car and it is pretty much everything I was
looking for. thank you again!
JS, Outback Sport, July,
Just wanted to give credit
where credit is due. Thank you to Joe Spitz at Carter Subaru in Seattle.
I spent less than an hour dealing and got my 08 STi ordered and on its
way. Great deal that couldn't be matched by any other local dealer I delt
with. He also said that he would give me any customer or dealer incentives
that would be around when I take delivery. He gave me thet price right
off the bat. I recommend him 100%. 2008 STI, BC, May 2008
Dear Joe, I had a wonderful
drive back to Minnesota in my very quiet, very comfortable, very good mileage
new Forester. Thank you so much for all your help - I love my new car and
the buying experience was perfect. Sincerely, JP, 09 Forester Premium,
Hello, Joe, Thanks
for checking in. The car is wonderful, and the engine is powerful. Just
wish I had a bigger glove box or a smaller manual :) Also thanks
for your good and efficient service when I bought the car. RS, 08
Outback, March 2008, Microsoft
Just wanted to send a note
to say thanks for all the help in procuring our new Tribeca. Through the
use of your extensive web site and personal instructions things have gone
very smoothly and our vehicle is registered, licensed and driving us around.
At the border and insurance agent I met a couple of people who were not
as fortunate in receiving accurate and detailed instructions from their
vendors and who were having troubles or delays with the rigmarole of importing.
I was able to offer a friendly hint based on your advice to us.
Love the vehicle and
look forward to many years of care free driving. Love comments like ‘it’s
gorgeous! I want one’ – referred to you of course.
Have a great Christmas!
Chuck and Jennifer B, BC, Canada, (Dec. 4, 07)
Just to let you know that
I have my car and it looks really good. I drove back from Toronto yesterday.
It is a comfortable car to drive and it is the right size: it corners very
well and has lots of pick up and go. In short a happy customer. The shipping
and customs stuff went without a hitch and was relatively inexpensive.
Regards, Tom H., Forester
X, (Canada, Oct 2007)
Joe, For your information
I've got inspection notice ( Form 2) yesterday via e-mail, only three days
after border crossing, and I sent my wife to Canadian tire today
for inspection. My insurance
agent came to my house to do the paper work. All done and I've completed
the process. Thanks, Dan K, September 07
"I just got through with
importing a new 2007 Subaru Forester into Canada and I was really happy
with the results so I thought I would share my experience. Granted, I think
I got somewhat lucky and hit it at the right time (the 2008 Forester's
are being sold in the US now so they are clearing out 2007's plus I hit
on a $2000 factory rebate).
In the end, after every
last expense I had to pay to get the car imported, inspected and insured,
I saved literally 25% (everything converted to Cdn) off the price of buying
the same new vehicle from a dealership here in Vancouver. Ridiculous but
true. Of course, this percentage hinges a lot on the current strength of
the Cdn dollar so keep that in mind. I was quite skeptical going in but
ended up very happy with the result. My starting point was a website I
found at http://www.cars101.com/, which has an entire section on how to
import to Canada that is quite up-to-date and accurate. The site is run
by a guy named Joe Spitz. He's the guy I dealt with directly. Joe was quite
a breath of fresh air to deal with..." July 1, 2007 read
the full posting
Joe, we just got home this
afternoon. We used the break in schedule and got 33 mpg the first 500 miles.
Then we hit mountains and it dropped a little. The whole 1620 miles averaged
31 mpg, including two days in Vegas. So, I'm happy with the purchase. Handles
superbly, and has great pick up from all speeds. Thanks for your courtesy,
it was a pleasure doing business. I'll fill out the Subaru survey when
it comes, and I've already given recommendations to a few folks. Thanks
again, Chuck, 08 Legacy, 5/07
Hi Joe, I just wanted to
reported back to you that our drive back to Edmonton, AB was great in our
new Outback. The border crossing was hassle free as I followed your
instructions. The car gave great gas milage, the trip computer showed
26.9MPG. And this was driving relatively fast, averaging 70-85 mph
through the mountains. Since I got back, there have been a lot of
interest from my co workers and families, so you may be getting a few more
calls from up here. I have also posted my experience with you and
Carter Subaru at the following site, hopefully you will get a few more
Alberta and British Columbia customers..." LH, May 30 2007
You are correct Joe - found
the owners manual and the outside temp display - very cool! My daughters
love it too which they never thought they'd say about a Subaru. Subaru
has always been 'my car' (this is the 4th model I've owned) but they're
sold on this one...Thanks again...WP, Alaska, 3/07 (07 Outback Ltd sedan)
Dear Joe, Everything
went smoothly, my daughter has her new Suraru wagon and is delighted with
it. The only small hitch was when the young lad who picked
up the car from you couldn't
figure out how to turn off the running lights. One phone call fixed
that. Again, let me thank you for your exceptional help in helping me to
arrange for importing the car into Canada. You went way beyond
what you were responsible for and I thank you for you kindness and
attention. If anyone
I hear of wants a new Subaru,
I will for sure send them to you with the strongest recommendation I can.
Best regards, JS, Legacy GT, Alberta, Ca. (07 GT wagon) 2/2007
Joe, The car (07 GT
sedan) is nice and I am really happy with it. Thanks for making it
so easy, if I have any questions I won't hesitate to call.
Hi Joe: Love the car.
Need to put the kibosh on the DVD player as A (daughter) and one of her
friends “made” me wait in a parking space while they watched the end of
The Sound of Music. . . The power of two six year olds with a remote
should never be overlooked. The puddle lights are very cool. I do need
to follow up on the pedal extenders since I am so short but I feel very
safe driving the Tribeca—driving a “modern” vehicle is quite lovely.
Cheers, A&R P., Tribeca with DVD, Navigation, 8/06
Hi Joe, We're home
now; it was a smooth ride from Carter Subaru. We like our new Legacy Limited
a lot. Thank you. CL, East Wa, 07 Legacy 2.5i Limited sdn 7/06
Joe, the car is wonderful!
I am so enjoying driving it back and forth to work....I need to find a
different place to go, I think. Thank you for making it very easy on Sunday.
We will let you know if there are any issues, but so far, so good. Again,
thanks. SB, 06 Outback LL Bean, 6/06
The STI is wonderful.
It is a very powerful car, and I now understand your repeated encouragement
to drive with care. It is very easy to get to irresponsible speeds
in this car. I am taking my time with (son) Martin in the car and
we are enjoying the drive back home. Thanks again for everything.
BL, 2006 STI, Edmonton,
PS. a few days later: My
worst mileage stretch was shade under 25 mpg, while I logged a solid 28
mpg (!) between Vancouver and Kamloops.
Hi Joe, The car is
great, I love it. I plan on reading the manual and I"ll call
with questions! Thanks, JB, 2006 Outback, April 2006
The car is excellent! The
more I drive it, the more I like it. I'm getting used to the size difference
between it and my motorbike manuevering around town, and got it out on
the highway this weekend for a run up to Snoqualmie. That model was definitely
the right choice for me. Thank you again for your help, and for making
it so simple.
Keith, 2006 Outback 2.5i
Joe, I just wanted to thank
you for a very enjoyable car purchasing experience. Living up in Everett
I had many options for car dealerships makes and models. My research really
paid off. From what I had found out in all my Internet surfing, Carter
Subaru is one of the best dealerships in the state. I can now verify that.
The car is awesome. It has turn my commute from being a real pain to a
great pleasure. The car handled beyond my expectations driving home tonight
in the heavy rain. The automatic transmission makes the stop and go freeway
driving bearable. I put in one of my favorite CD's, turned on the heated
seat and my stress levels went down to zero. All my friends and family
were very impressed, made allot of then jealous. Again thanks for all your
help. Also just wanted to let you know your web site cars101.com was a
great resource. Thanks, MJ, Everett, Wa 1/06
Hello Joe Spitz, John and
I just wanted to let you know that we rec'd our new Forester this week
and everything was as expected, and we are very happy with the car and
the service that we have rec'd from you. Thank you for helping us to buy
our new Subaru without stress and worry. Now I'm just concerned about Augustine
volcano, which is erupting right now. I do have my tarp ready though to
cover my new car, haha. Thanks so much, J and JL, Anchorage, Alaska 1/06
Joe, Thank you for your
phone call the other day. The car is great. I am slowly breaking it in.
It is a dream to drive. Thanks for the photos as well. My parents were
happy to see I choose a good car. Honestly, I was not looking forward to
the car buying experience especially after my experience at another dealer,
however you made it a pleasure. Thank you for listening to me and finding
exactly what I was looking for. You helped make this experience excellent
and I appreciate your help.
Thanks again, MR, Impreza
2.5i wagon, Seattle, 1/06
Joe, Thank you so much for
making my car purchase easy and worry free. I was completely satisfied
that I was getting the best possible deal with no strong-armed sales
"tactics"... and best of
all, I am thrilled with my '06 Subaru Outback. Sincerely, Kendra, Seattle,
and her furry friend, 12/05
Hi Joe, The car arrived
today here in Juneau. I went and picked it up this afternoon. It
looks great. Thanks for all your help! LR, 2006 Legacy SE wagon, Juneau,
Hi Joe, Thank you very much
for everything. I was careful with my drive and I followed your advice.
After one hour drive in the WRX wagon, I had no doubt that this is a great
handling and performing car. Your photos captured a great day! I
wanted to take the opportunity and thank you for making this transaction
so smooth and great. As a fellow auto sales person I have to compliment
you for your performance, punctuality, thoroughness and integrity. These
qualities are unfortunately diminishing in most businesses and people like
you give "customer service" a true definition. It was my pleasure to do
business with you and I greatly appreciate everything you did.
Best Regards, MH, in Oregon,
Joe, thanks for the great
deal on the 2006 Outback. It looks and drives great, no buyers remorse
from me. I appreciate the time you took to show me the car and make the
deal. I will definitely recommend you to folks I know looking for a Subaru.
ER, 2006 Outback, 9/05
Hi Joe, After a week
of driving the Tribeca and just past the 1000 miles, we love it. My wife's
been driving all over and loving it. She seems to be running around for
errands all the time. Fortunately she is out of town a lot (Flight Attendant)
so I get to drive when she is not around. The handling is amazing. I haven't
read the manuals but plan to do it this weekend. I also need some cleaning
cloth and solutions for the leather (beige) as it does get dirty pretty
fast. I haven't seen one on the road yet.
My brother is still shopping
for his car. Regards, LD, 06 Tribeca with DVD, Navigation 7/05
Thank you so much for your
follow-up with me on the Forester. Everything is perfect. We really
enjoy the Forester and its utility. Now, I am getting the small desire
to have a WRX again. When the 2006 WRX/STI literature comes out, let me
know. And, if you happen to have a significant sale on 2005 WRX/STI's
let me know. I know we really
enjoyed our 02 WRX and its
performance. Again, thank you for your attention to the details and your
commitment to total customer satisfaction. JH, 05 Forester, 6/05
Hi Joe, No problem - I called
Chase Manhattan and they changed the address without a problem. Just thought
you'd like to know. Thanks again for all the help getting the car. We are
comfortably situated up here in Alaska after a nearly grueling 6 day drive
up Hwy 97 and the Alaska Hwy. It was beautiful. And the car performed beautifully.
We had the oil changed before departure, and in a few hundred miles we'll
get it changed again. Take care, BC, 2005 Impreza Outback Sport
Joe, Thanks for the letter.The
honeymoon still isn't over with my Baja. People stop me on the street and
ask me about it, even the wild life in the neighborhood comes round to
check out my Carter Subaru! See attachments. SS, 05 Baja turbo with leather,
the wildlife, it's a black bear)
Joe: It was a pleasure meeting
you today. Thanks for the frank advice and guidance. We consumers
certainly don't know the car market, options and etc., and I sure appreciate
the sound advice and honesty. Both are sometimes rare in any business and
it is good to have confidence in someone, such as yourself. The car drove
very solidly home. A great ride, plenty of power to pull the pass,
and very quiet inside. All features I was hoping for in the car.
My wife loved it - an important component to family happiness. I will share
your name with others looking for a Subaru. Alisa is the reference who
gave me your name. I will pass on your exceptional customer service
to others. Thank you. Gene S, 3/27/05, Outback 2.5i
Thanks for all your help.
You made a traumatic experience relatively pain free! I love the
car so far and can't see any reason for that to change. I do have
to use cruise control on the roads here, as I can't "feel" when I'm going
50 mph like I could with the Toyota. Everyone I tell about the new car
has nothing but raves about Subaru. My
boss told me that the Forester
was her most favorite car ever. I also tell everyone how wonderful
it was dealing with you. My son asked if I have an anti-theft device on
the car. I wasn't sure and haven't been completely through the book
yet. If not, he strongly urged me to get it but I never had one of
those before. Anyway, thanks again for all your help. MD, 12/31/04, 2005
Dear Joe, Just wanted to
let you know that Nancy and I love the car, and that I really appreciated
how smooth and effortless the entire transaction was. It was particularly
refreshing to be able to minimize the hassle of negotiations and to get
a thorough and efficient orientation to the car. I've kept your card
and will certainly recommend you to anyone who asks about the car and is
looking at Subarus!
I have gone ahead and contacted
the Subaru America website, and sent them the following message: "Just
wanted to let you know how happy we are with our 2005 Subaru Outback XT,
and to also let you know how wonderful and truly hassle-free the purchasing
experience was with Joe Spitz at Carter Subaru in Seattle. This was by
far the easiest and most pleasant car purchase I've ever had. Mr. Spitz
gave an extremely thorough and efficient vehicle orientation. I will definitely
recommend him and the vehicle to others, and want you to know how great
he is!" JS 12/9/04, 2005 Outback XT Limited
Joe- Got your
note this past week. I couldn't be happier with the car thus far -it's
comfortable, smooth and so much more powerful than my old '88 GL
it feels like a 6 cylinder
to me - and I really appreciate the sport shift feature! Anyway,
thanks for your assistance - it was a pleasure doing business with you.
SG 11/04 2005 Outback 2.5i
Joe, Just wanted
to send you an email to say thank you! The WRX is Great, Ive
only got around 1200 miles on it so far. Oh and thank you for mailing
the plates, they saved me a drive up there. Thanks Again! Russ H
Joe, Thanks for the inquiry
and all your help in purchasing the car. I just sent off a "thank you"
note to you, a first for me after a car purchase! Your professionalism,
knowledge and integrity made this a pleasant experience for us. We haven't
used the car since we drove home, but we sure like the way it looks parked
in fron of the house! B. & D. L, 9/04, 2005 GT wagon
Joe, I've got your message.
We love our new Outback! Heather digs it bigtime. I will give you top marks
when the survey arrives. I have nothing but good things to say about you
and Carter. If we buy a Subaru again, I will go straight to Carter. This
whole experience has given me perspective on the Puget Sound Subaru dealers.
In addition to being happy with our purchase, I must say that it's been
very interesting to see how a very successful business like Carter does
their thing. Joe, I am impressed and I will be back. Thank you, MW, new
Outback, 5/04. Pt. Townsend, Wa
Hi, Joe, we arrived in Fairbanks
yesterday after a 5-day trip. We had no problems, the car did fine,
and the weather was nice until the last day. The Alaska Highway is
paved the whole way.Thanks for your help in the purchase of the car.Regards,
CH, 04 Forester, 5/04
Hi Joe: Just a note to let
you and Bob Weintraub know how much we appreciate your assistance in getting
our new car. We love the Subaru and were so happy to get the exact
options we wanted. (Not easy for us Alaskans to achieve under
normal circumstances.) You followed through with all your promises
and made the transaction effortless. We were happy to reflect our
appreciation in the Subaru survey which we filled out and returned. Thanks
for everything. Sincerely, K& F S. April 04
Hey Joe. The car's great
- no buyer's remorse. No problems with the Girl Scout cookies, either.
I was like a 16-year-old this weekend trying to think up excuses to go
drive somewhere. My brother-in-law was looking for a toothpick and
I offered to run down to the store and buy some. He thought I was
joking. Thanks, GM April 04, Outback
Thanks Joe. All is
great. Thanks for making the purchase easy and truly "hassle free"!!!
Steve D. March 2004
Thanks Joe! The car drives
like a dream. Especially going up to Stevens and Crystal ski resorts. Thanks
for making this car-buying experiece one of the easiest and simplest ways
to buy a new car. And then there's always that new car smell. Love that
too. Stay in touch. Gary and Jan, Outback Limited 1/2004
Joe, thank you and Dan (business
mgr) for your professionalism.You made the buying experience very
easy and enjoyable. All car sales should be this easy. We love the car
and if anyone we know needs a Subaru, we'll send them your way. Again thank
you and have a happy holiday. John and Kathi H. used Lincoln LS,
Dear Joe, I took my Forester
into the snow near Verlot for cross-country skiing on the weekend. It performed
tremendously on the unplowed road! I got the extended
warranty wrapped up. Thanks
for the deal. See you at my first oil change. Regards, Jana R, new Forester,
Joe, The Forester handled
really well on my first trip over Snoqualmie Pass. There was a sudden hard
freeze that turned the road into a sheet of ice and I had to wait 2.5 hours
for a couple of jacknifed semis get untangled at the top of Easton hill.
I got out of the car to talk to another trucker and could not stand up
on the ice. I was thinking I needed studs for this car although these tires
did fine on the ice. I never noticed it slipping at all. Sten and Linda
B., 04 Forester, 12/03
Hi Joe, I LOVE the picture!
This morning I drove to Tacoma and back and things were fine; it's interesting
getting used to where everything is, AND to try to hold back on speed (for
this break-in period)! I'm sure that I'll come up with some questions in
the next few days so I'll just e-mail you, as it's the easiest way for
me to communicate w/you given my crazy schedule these days. Thanks again
for making the transaction relatively painless yesterday - spending money
is always a pain, but you made it less challenging to part with it, PLUS
what I just spent it on is SO MUCH FUN! Talk to you soon, Jennifer N. WRX
Hi Joe, WE LOVE THE CAR!!!!
We took it over the pass yesterday evening, and it drove like a dream.
We hit several icy patches on Blewett and were amzazed at how well it handled.
I think we just became life-long Subaru owners... Thanks for all your help.
You have been great to work with! L and AD, WRX wagon 11/03
Hey Joe: I just arrived
home (Bend, Oregon). Thanks for everything you did to make all this happen.
I still cannot believe that I own an LL Bean Edition Outback.... I never
would have gone this route
until you made me an offer that I just could not refuse. The car
is just awesome!!! Thanks you so much. I have been telling as many
people as I can about it and who you are....I hope some of them give you
a call...and I will continue talling people I run into the great service
of Carter Subaru and the
fantastic salesperson of
Joe Spitz....you are what makes carbuying a pleasure. I would like
to write a letter to the owner of Carter Subaru telling him of
my great experience.
Who would I send it to and what is their address? Thanks again for
everything. SW 10/03
Joe, Car is great but...
I'm like a kid in the candy store... can't wait to get that 1k miles on
it. Got my bumper cover and armrest already. Thanks again. Jim WRX 10/03
Good evening Joe. I really
like driving my Outback. I love the CD sound system. Frank has forward
the picture to a lot of friends. Everything is going along fine and
we appreciate your help.
Thanks. PBL, 10/03
Hello! I love driving my
new SUBARUooooom! It drives so smoothly. I have 178 miles on
it now. Over half a tank of gas still. I can hardly hear the
engine after driving the diesel for six months. It is fun showing
it to everyone. You know you should have left more business cards
in the car. The back area is great. I am always hauling something
around; it is just my height! I know I will love using it in my business.
Thanks again for your help. L amd M J, new Legacy GT 10/03
Joe, Thanks for a friendly,
professional, hassle-free buying experience. I have bought many cars
over the years, including 2 Saabs, 3 Mercedes, a Land Rover, a BMW and
a Porsche. This was my best dealership experience yet. I will
certainly recommend you to my friends. Sincerely, Pete S. PS -- I love
driving the car. Sept 5, 03
I am very pleased with the
new car (Outback). Thank you so much for your wonderful help!
I really appreciate it! I was very nervous but you were very kind and patient
with me. Thank you again! I have told lots of people here at Swedish
about you! Take care. Susan B., July 20, 03
Hey all, my STi hunt ends:
After an exhausting search and contacting every dealer west of the Mississippi,
and being told that there was no way I would find a car sitting on a lot
for under $5K over MSRP, my search is over.
In June (2003), Subaru hosted
their ride-and-drive at Firebird Raceway in Pheonix where all of the dealers
sent staff to try the car. While there, discussions among dealers went
as follows; "since every other dealer is charging $5K I guess we should
When the second allotment
arrived the phone began to ring. All the dealers said "Your Blue car is
here, $5K over sticker price ..."
After answering the phone
all afternoon I finally just let the next call go to voice mail. Another
dealer called. "If you are still interested in an STi, we got some in over
the weekend, we selling for MSRP no hassles".
Well I picked my self up
off the floor and called.
Not only did he have cars
but after a 20 minute conversation Joe had my buisness and my deposit.
Another quick call and the
financing was done.
The only thing was I would
have to fly to Seattle from LA to pick up my car. And then drive it back
Oh this was to good to be
After the flight I arrived
at the dealer and in less than 30 minutes I was on my way back to LA.
THIS WAS BY FAR THE EASIEST CAR BUY I HAVE EVER BEEN INVOLVED IN. (And
there have been many). Thank you, Joe. Mark J in Los Angeles, Ca. WRX STi
(this was posted on www.imprezawrxsti.com)
Joe, Thanks for the help
you gave Wendy and me with the purchase of our two new Subarus a couple
weeks ago. You made the chore of buying a car much easier with your
"no games" pricing. There a couple of dealerships closer to where
we live, but you made the drive to Carter Subaru worthwhile. Wendy and
I love our new Subarus! My Baja holds my paramotor just great as
you can see in the attached photos, and Wendy's new Outback takes on our
22-foot expedition sea kayak with ease. We have to go to Pullman
in two weeks to pick up our son from WSU, so I am looking forward to the
comfort of the Outback with its 6 CD sound system, cruise control, and
AC. Should be a bit more fun than our previous trips! Thanks
again for helping us out. Randy S, April 2003
Dear Joe, Thank you for
all your help. I did the online line survey for the dealership and left
a few nice comments for you. So I'm loving the car. Thanks for the help
with the "ding". I would like to know what It would take to get an STi.
Definately a white one. The fiance wants wants mine and I'm really thinking
about stepping up. Let me know. Thanks. Jeff K, April 03
Joe, It's been a week since
I bought an Outback VDC wagon from you at Carter Subaru. I am delighted
with the car more and more as I learn its systems and capabilities. In
fact, I am so satisfied with my purchase that I have not experienced the
usual "buyer's remorse". Thanks for making it so easy. -Greg March,
Dear Joe. Hi, my name is
Andrew and I bought a WRX from you back in June of 2002. My father
is currently looking at the Forester and I had nothing but good things
to say about Carter Subaru, so he asked me if I could get you in contact
with him. His name is Richard, and he can be reached at xxx-xxxx
or alternately via email at @hotmail.com. Thanks again for a pleasant buying
experience! Sincerely, Andrew, Feb 2003
Hi Joe, The car is
great! I can't wait to reach 1000 miles so I can really see what
it's made of. I was wondering when you expect my license plates to
come in. Thanks again. -RD Jan 03, WRX
Joe, I just wanted to thank
you for the buying experience I had yesterday purchasing my Blue WRX Wagon
at Carter. As a busy professional who travels every week, I appreciated
your prompt replies with inventory and prices. Being able to come
in, drive a WRX, choose one, and then drive it out the door in less than
2 hours was a huge benefit to me. My wife was also appreciative of
you going over the WHOLE car with us in person. She remarked that with
our other 2 car purchases nobody had taken as much time as you did in walking
us through the car. This experience shows me that you truely know
your internet customers and can provide an outstanding buying
experience. I also wanted
take the chance to tell you that Adam was the person who referred me to
you. You can be sure that I will pass on your name to friends of
mine who would like a Subaru.Thanks again for everything, Mike D., Jan
Joe: Thanks for the phone
call last week. I have started this e-mail several time and it got
put off. The 03 Outback is working great. I have about 700
miles on it. My only concern how to keep the key entry bobble from
swinging around and hitting the column when I go over speed bumps. Have
a nice weekend. Tom M January 2003
Dear Joe, maybe you remember
me, I bought a blue Forester on 12/30/02. I just wanted to thank you for
all your help. I never thought buying a car was so easy. I love driving
it around and am glad I made the purchase. Right now I'm the envy of all
my friends. If I hear of someone who needs a subaru, I'll send them your
way. Thanks again for help and time. Happy New Year. Thanks again. Liz
I got the car and I LOVE
it! Just got here yesterday. It really is a beautiful car.
There is only one other WRX in town, and people have been asking
about it. I have been giving out your name and telling alot of people about
Carter Subaru. I'm willing to bet you'll be getting some more business.
I appreciate all your help. CR, WRX in Alaska October 02
Joe, The car is doing great,
actually, it's more fun than I had ever expected. Can't wait to see how
it performs in snow when the season comes. :) -CH (WRX 9/02)
Joe has the most data about
Subaru's that I have ever seen. I was so impressed by Joe that I drove
almost 250 miles from Salem, Oregon to Seattle to buy a 2003 Forester XS.
He made me a great deal, which I could not pass up and the car is fantastic!
Most sales people don't know the difference between the 2002 and the 2003
model. Joe's web site has all the details! I highly recommend Joe
and would drive to Seattle again when I buy another new Subaru. DB, 8/03
(03 Forester XS 5spd)
Joe, The Legacy is absolutely
wonderful! We have been having fun driving it all over the city. Yes, we
are being kind to it, however.
Everything is smooth, new,
fresh, clean, and good. We are very happy with our decision! Thanks
again for all your time during this purchase. We appreciated it! MK August
02 (02 Legacy L)
Hi Joe, I absolutely love
the car!!! That was the easiest car deal I have ever made....so thank you.
Take care, AJ 8/02 (02 WRX)
Hey there, Joe - Photo looks
great, thanks. And the car is stellar, we're both excited. Have already
passed your name on to some friends, though they won't be serious for another
few months. Take care, BS August 02 (01 Legacy L)
Well, the car is blast to
drive. As you know some rattles appeared in the trunk area, and I'll come
and service the car next Wednesday. The technician drove with me yesterday,
and said something about the door must be fixed. Anyway, thanks for the
positive experience in buying a car straight, without hassles. Will let
you know how the car is doing after some longer trips I
plan for the next two months.
VM, July 02
Joe, thanks, the car is
great. Most of my friends (primarily climbing partners) are just pleased
that I'll no longer have an excuse for not driving. At any rate I'm
enjoying the new car, and I wanted to thank you and Dan for making it's
purchase a pleasurable experience, NF Feb 02 (Outback Sport)
HI Joe, The car is great.
I love it! LOVE IT. Thank you again for all your help and I think my brother
will be coming to see you shortly. I have been really busy with work and
school stuff that I haven't had the time to thank the people I need to.
I like the picture and
yes, my boyfriend is very
pleased with my purchase. Have a great one and a good valentines day. Talk
to you soon. Thanks again!
LH (Honda Civic) Feb 02
Hi, Thanks you! The car
is doing great and it is really nice to drive. The all-wheel drive is great
to have on my quarter-mile long, switch back, super steep driveway... I'll
be taking it up to the Pass this weekend to test out it's snow-handling
Should be fun. Thanks! LT,
Feb 02 (Legacy L wagon)
Hi Joe: The car is working
out very well for me. The AWD and ABS are great. Even better
than I remember my 88 4WD Subaru handling in snow. I made it out
of our neighborhood the past few days, which can be a chore. I look
forward to heading home tonight and climbing the hill on Simonds road.
The photo is great. Thanks very much. I will keep in contact.
Thanks again, we love the car. J&J T. Jan 02 (Legacy L)
Hi Joe. Thanks. The
car is an absolute joy!! I can't drive near schools anymore tho .
. . . . . . . car won't go that slow!! Is this my midlife crisis toy?
Oh well. I will keep in touch to let you know how things go. Thanks again
for your help. LW (WRX, Jan 02)
Hey Joe...I LOVE the car.
Finally had time to lay the back seat flat and put Hannah, the corgi, in
it and knew I had bought the perfect car...she can see out of the windows!
Broke the car in good today...grandchil kicking against the back of my
seat with her wet shoes...decided I did need leather... life is so messy.
I love the car, Joe...fits nicely in my old garage.... I'll do an
ad campaign. JM Jan 02 (02 Forester S)
Hi Joe, B. and I wanted
to wish you a Happy New Year, and thank you again for selling us
such an incredible new Subaru!!! It's a great ski car and our dog
loves it too. We actually sold our other Subaru in less than a week after
we put an ad in the paper and the new family is so excited... plus they
live fairly close to us so we will still see it. Thanks again. N &
B, Jan 02
Thanks Joe. The car is running
great. I took it down to Portland for my niece's wedding. The family was
impressed. I'm really
impressed with the handling.
Wonderful car on the freeway, too - so much extra power. I'm probably going
to go up to the mountains soon just so I can get the feel of it in the
snow. Maybe I'll take up skiing again - I've got the prefect car. Thanks,
again. JN,12/01 (2002 Outback Sport)
Thanks Joe, We've been waiting
for the picture! Looks great... The car has been fine, it's running
a little smoother now but it's still a tad rough at 2.5-3.5K rpm.
After a few more miles we'll see how it likes the 4K territory. Just had
the rear latch adjusted when you saw me. It wasn't closing completely about
20% of the time. Otherwise, we've been very happy with the vehicle. Please
tell Hugh thanks for us too. And happy holidays to you both as well!
L&G, 12/01 (2002 Outback)
Hi, I just want to send
a follow-up e-mail after my purchase of a used Nissan pickup truck from
you early last week. Thank you so much for making the car buying experience
so easy. Despite the fact that this was not one of your high-end used cars,
I still feel like you treated me with the same respect you would anyone
else, and I greatly appreciate it. The truck is beautiful and I've come
away a very satisfied customer. Please pass along a thank-you to both Dans
in financing as well. They were very cool too, and patiently answered
all my questions until I understood the process. Good luck over the holidays!
Sincerely, RK, 11/01
Thanks Joe - I'm enjoying
the heck out of the car. Still trying to learn all the buttons, though.
Take care - B. 11/01
Joe: My face hurts from
smiling so much. ck 11/01 (WRX)
Joe, The car is great!
Right now its in the shop receiving an electronic mirror. I'm driving a
loaner car for the day. Thank you very much for the pictures and the up-front,
courteous service. I appreciate it. Best, EK 10/01 (02 Forester)
Joe, I love my Outback!
It's a great car. I'm looking forward to taking it off road, maybe
next weekend. I've been to preoccupied with the Mariners. I'm watching
the game as I send this email; scoreless at the bottom of the sixth.
I'm about ready to have a nervous breakdown! I'll be sure to say hello
when I come up to pick up my tags. Take care. Blessings, Doug
Joe, Love the WRX! I haven't
had this much fun with a car since my last Porsche, which was pre-kids.
Thanks, Dan, 10/01
Hi! Most fun I have
had driving a car in years (sorry Mr. Porsche!). Easy to handle and plenty
of power (even at < 4,000 rpm).
Thank you by the way, you
sell great cars and sell cars great. DS 10/01 (WRX)
thought I'd let you know of some places we've been together.
Took my parents and a friend
(all tall people) to watch the eagles on the Skagit. My dad was just as
impressed with my car as he was with those magnificent birds.
Snowshoeing at Mt Rainier-
getting waved through the chains checkpoint.
Cycling near the Columbua
River- everyone appreciated the carrying capacity for bikes and gear
Backpacking in the Teanaway
area- instant a/c when it was hot and buggy outside-ever see a mosquito
Driving on a Forest Service
road and passing 2 guys in a 4WD truck with astonished looks on their faces.
Kayak trip in coastal BC
(I promised I'd keep my sweet spot secret). Mommy and the Minnow look great
together and with a little help from a step stool, loading the boat on
top is no problem.
Car camping in the wagon
with rear seats flat- I was sleeping in the womb.
The most miles I've driven
in a year (10K) but every mile an adventure.Thanks, LK, October 2001 (Legacy
Hi, Joe. Loving my car
(02 Outback). It's everything I wanted. Took it over to Winthrop this
past holiday weekend. EPA estimates must be based on going 70MPH.
Filled up in Burien and drove home. Then from West Seattle, over
the North Cascade Hwy to Winthrop and then back to Sedro Woolly was 384.5
miles. I put in 13.859 gal of gas. I was impressed. Made
me decide that I really didn't NEED the little extra kick that the six
would have given going over the pass. Also.......... have my plates come
in yet? Could you drop them in the mail to me? Thanks. TR, Sept 01
The car is great, it is
getting better gas milage than I expected. Thanks, R. August 2001
Hi Joe! I had my car up
to Carter for it's 6,000 mile service on Friday, the 20th, and looked
for you. You must have had the day off.
Thanks for the card and
the picture of me with my car. I continue to enjoy my car. In fact I am
finally taking it to Sportsrack.com to fit it out with a bike and boat
rack. Of course I will say you referred me. It's obvious you really care
about your customers. I spent 20 years at Northwest Airlines in customer
service, and I know really good service when I get it. Everyone there is
really nice and takes good care of me. I will stay in touch. Hope all is
well with you. Take care and enjoy the rest of your
Friend, Leslie L., July 2001
Hi Joe, Laura and I love
our new 2001 Forester! She drives it to work everyday..so my time behind
the wheel is limited (bummer). I have discovered how easily it handles...as
did our '96 Legacy. There are so many wonderful bells and whistles. It's
great. I especially like the huge sun roof (next step-convertible!) We
will always own and drive a Subaru. That's for sure. Thanks for everything.
Jean, July 2001
Last summer I needed a nice
looking, reliable, 4wd vehicle without a lot of haggling banter and you
made it happen, with an incredible price. Joe, you were the beginning and
end of my carsearch circle and I actually got the chance to discuss "The
Last Picture Show" with a pre-owned car salesman instead of how much "I
can afford"...very refreshing, much appreciated, and you can bet I will
soon be back for my next auto purchase. Everyone appreciates quality
hard work, thank you. Martin 7/01
Joe, Thank you yet again
for making this whole experience quite pleasant - something I had never
even heard of happening. :)
I got the letter from you,
and the service guys have already contacted me this morning and set up
an appointment. Thanks yet again.
Gene Z, 6/01
The WRX is great, a lot
of fun to drive. I'm happy with it so far, had the oil changed already
and it went into the shop today to get the alignment checked. My wife likes
the color and the look of it. I recommended you to a guy at the dealership
who was looking at my car. He was looking into buying one. I gave him my
phone # if he has any ? to call me and I will give him one of your cards.
Again thanks Joe I'm loving
the car getting a lot of ?s about it and admiring stares. Dan J, 4/01
Joe, I just wanted to drop
you a note to thank you for the very professional job you did, in assisting
me with the purchase of my new 2001 Subaru Forrester. I had my doubts that
I would be able to purchase the vehicle over the phone, but you made the
process quick and easy. I appreciated your no nonsense approach to coming
to terms over a price and found that you were very knowledgable about
the product. I was delighted that you were able to obtain the car so quickly
so that it was in Seattle when I
arrived after moving from
Boston. I especially appreciated your prompt return of phone calls and
general overall attentiveness to my needs. I'll stop by and say hi when
I bring the car by for servicing. By the way, thanks for the tip about
Central Market. It's great.
Take care and thanks again,
Hi Joe. Thanks again for
selling me the RS. The car is great.
Carter Subaru were recommended to me by quite a few people on the i-Club
bulletin board (http://www.impreza-rs.com)
My experience at Carter
Subaru was wonderful.
moving from Philadelphia to Seattle to start a new job after college.
I needed a car pretty much on arrival, I knew I wanted an RS, and I knew
that I didn't want to pay an arm and a leg for it. So I decided that the
best way to go would be to order the car.
up Joe, told him exactly which options I wanted in the car and that I wanted
to do a factory order. We talked about the price, he faxed the purchase
order, I signed it and faxed it back.
All in all my experience
with Joe Spitz and Carter Subaru in Seattle has been nothing but great.
If you're in the market for any Subaru give Joe a call (well, you're on
his website already). Thanks again for a great car! Max. 9/2000
"Joe, you are the Man".
We had a great drive home, in probably the nicest car we've ever owned.
Seattle was a much faster paced town then our Montana ski town of Whitefish,
but the car performed perfectly. This is the only way to buy a car.
Your web site made it too easy. The complementary ride from downtown
Edmonds to your dealership was "fab". Once we got to Carter
Subaru, you helped us through
all the details, etc. Your quick lesson of all the options was really
great, most salesman would just want somebody out the door.
We are fantastically happy about the entire deal. Next "RU" I get,
I'm going straight to your web page. We'll recommend you and your
web page to everyone. See Ya .... Randy D. in Montana. 9/2000
(from someone who purchased
and then referred a friend, and went out for "Dinner on Me")
Joe- Joan and I finally
got together for "dinner on you" last night. The food, view, drinks
and company were all top notch! AND Joan has a really hot car!
Thanks for dinner- we toasted you and Subaru... Gael
Joe, I tried the seat warmers
a few days ago when I had a chill. Unexpectedly, and probably no
surprise to you - I love it! I'm so glad they came with my car!
All is well and I'm getting acquainted with it day by day. Feels really
good. Again, thanks for helping me find the RIGHT car. Blessings,
Elaine, July 2000
Hi Joe, I have been so busy
of late... I rear ended this guy on Monday after I drove off with my car
from you on Sat. I have never been laughed at so much! Just got it
back from the bodyshop. They did a great job and I am so glad to have it
back. I love the car. Thanks for selling subarus! I'm going to Italy the
11th......I'm storing the car safely at my sisters during the trip.
What a life! Doris, 6/00 (her 2nd purchase)
Joe, Once again
I just wanted to thank you for the experience I had at Carter Subaru.
I felt genuinely at ease in the atmosphere at your facility. So far
I absolutely LOVE my car! I told a friend what I bought over the
weekend, and he quickly became jealous. Overall I would rate the
experience at your facitity 10 of 10. Thanks Jeff, Olympia, Wa, 4/00
Joe- The "Outback"
is fantastic on snow and ice and I love the heated front seats. Thank you
for all your help and without a doubt you're the best salesman that I have
worked with. Thanks again-Cheers - Don 1/2000
Hi Joe, My car-buying experience
at Carter Subaru was the most pleasant I've ever had. You listened
to what I wanted and did not try to sell me stuff I didn't need. Even the
financial negotiations were not unpleasant; I felt that I got a fair price
with very little hassle. And 15,000 miles later, I love my little Subie!
(Impreza Outback Sport). from V and B. 1999
Joe: We love the GT.
It was the perfect choice. Now Jim kids me about finding excuses
to run out for an errand with my new toy just as he did when he bought
And I do want to say that
dealing with Carter Subaru was the most professional car buying experience
I have had. In the past when I purchased my Audis and first Subaru
(oops, not from Carter), the sales person was like a s-l-o-w ping pong
ball bouncing back and forth between the sales manager and the customer
trying to come to a final sales price--it took forever. At Carter, your
sales manager was right there with you and we concluded to an acceptable
price quickly and decisively. Even your finance manager did not try
to hard sell us all the extra warranties, special under and overcoatings
etc. Just a quick "are you interested?" and when we said "nope,"
he moved right on to signing all the paperwork. Quick and easy.
The custom leather seats
are comfy. And by the way, I walked by a Mercedes SLK this morning
parked at Bellevue Square. And guess how the leather seats were stitched?
Just like my new GT! Classy!
P.S. Kudos to your
receptionist for remembering my name and that I was the one that bought
that red GT. She has a great knack for remembering names and trying
to help out. It was nice to hear a voice instead of an automated
answering machine where I had to punch several buttons to get to the sales
dept and then no one answered and I had to leave a general voice mail.
P.P.S. Thanks for
the great web-site. Without it and the extensive amount of historical
information it contained, I would have hesitated to drive all the way over
to north Seattle. But it was worth the trip. Thanks again.
Hey Joe! The car was
great driving the Alaska Hwy up to Fairbanks. I gripped gravel, surfed
frost heaves and stopped in record time to avoid a collisionwith a moose
and her calf. Very Paul Hogan!
Buying the car out of Seattle
couldn't have been easier, from accessing the website, calling the toll-free
number and having you guys even pick me up at my hotel in Seattle for the
Many Juneauites have admired
my car. I have one prospect for you already. Will pass your
card on to her.
From S.S., Alaska,
Joe -- feel free to use all
or part of my comments on your webpage. Thanks again. Car is
still doing great. I'll send an update once it gets below zero here.....
Thanks for your efforts
to try to find me the car I needed: first, the '96 Legacy wagon, then the
'96 Legacy Outback.
I have, for the time being,
gone back to my true love: my 1985 GL wagon and am having a low mileage
engine from Japan installed in her and the CV joints replaced with new
When I had AAA tow her from
her "resting place" near the waterfront to my home, the driver said, "Why
would you consider having this just towed away after this? This is
still a really nice car! You should get it fixed!"
And then he told me about
the low mileage engines shipped over from Japan, Since I am really fond
of my faithful old Suburu (despite that weak engine), this was music to
my ears, so I guess I'll drive her for a few more years.
My son and I appreciated
your low key sales approach and agreed you were our favorite sales person,
and believe me, we saw lots of them.
When I'm ready for another
car in a few years, I'll see if you're still at Carter Subaru! By
the way, your web site is great!
Joe, you're welcome
to use our names if you like.
The best thing about our
car-buying experience with Joe Spitz and Carter Subaru was that Joe and
the dealership delivered everything that was promised (and more). From
the price of the car, which was below our expectations, to the patient
and thorough manner in which Joe explained and/or demonstrated the features
and benefits of the car, the warranty, and the dealership, we came away
from the experience confident in our selection and without a single regret.
We highly recommend Joe
to anyone consideringthe purchase of a car.
from R and M. DeLorme, 1998
I am sending this email
to let you know that I really appreciate how you helped me find my perfect
car. I am so happy with how everything turned out that I thought
it would be good to sum up my particular car buying experience for others
to read about on your website…
When my ’83 Subaru with
197,000 miles on it recently broke down (temporarily), my friends threatened
to have me committed if I went ahead with my plans to buy a new engine
for it! Okay, it was true that I could afford a new car, but I really
didn’t want to deal with the hassle of looking for a car and talking to
a car salesman (this did not sound like my idea of fun). Besides,
I am usually particular about big things that I buy and I knew this meant
that I would need to do a lot of research before I made any decisions
regarding a new car.
I liked the Outback Limited,
but was disappointed to find that I couldn’t get a ’99 or ‘98 Ltd in blue
(my favorite color). In fact, I nixed the idea of buying a ’99 when
I saw the new sandstone trim on the Ltds (what’s up with this color?
I don’t know what the public consensus is, but personally I think it is
gaudy!). I had previously seen a beautiful blue/slate Outback Ltd
parked near my school, but not having any info on pre-’98 Ltds and since
it was the only one I had ever seen, I assumed it was a custom color.
So at this point I thought my only choice was to find a ’98 white/slate
Ltd (the only other acceptable color as far as I was concerned).
After a frustrating encounter
with uninformative salespeople at a local Subaru dealership (one salesman
told me that he had been selling Subarus for 4 years and that the Ltd had
always had a lower sandstone trim!), I was unhappily ready to hire an independent
car advisor to find a ’ 98 white/slate Ltd for me.
As a last attempt to get
more info on earlier Ltd configurations, I posted a message on an internet
subaru newsgroup asking about the ’97 Ltd (e.g. did it come in blue/slate?,
have a sunroof option?, etc). Joe saw my posted message and sent
me an email
answering all of my questions
and provided a link to his great Subaru info website. How nice!
Joe also mentioned that he currently had a ’97 Sydney-Blue/Slate Outback
Ltd at Carter Subaru. Of course, I sent Joe additional emails asking
a lot of other questions,
and he was totally cool
to answer all of them. He even put ’97 Outback Ltd specs on his
website the same day that
I sent him an email asking about them :) I felt better about
the whole car buying thing when I went to Carter to meet Joe and see the
car. Joe was really nice, patient, and knowledgable about all the
very specific questions that I asked (and I had a long list of them!).
Joe didn’t pressure sell me at all and I felt completely comfortable talking
with him. The car was exactly what I wanted! It was a beautiful
blue/slate, with low miles, loaded with neat options, and the price was
very fair. I bought the car that same night and Joe stayed after
Carter normally closes while I gathered more info and went through the
car purchase paperwork.
Well, I have my new car
now and I love it! I feel really lucky to have it because I know
it is a uncommon color for the Outback Ltds. I also feel that I wouldn’t
have this perfect car if it had not been for Joe being so internet-savvy
and willing to help. He made the car buying process that I was dreading
an actual pleasant experience.
I would certainly highly
recommend Joe to anyone I know who wants to buy a Subaru in the future.
Thanks Joe! Jessica C. Bellevue
WA, December 1998
some letters have been edited
to remove personal stuff etc
It's true that sometime
I get emails from folks who don't buy from me and aren't too happy, but
there's no sense including those here.
Thank you for visiting.